The regulator NMHH has fined UPC Hungary HUF48 million (€135,200) for what it terms “serious and conscientious violations of basic EU and domestic legislation”.
According to NMHH, the cable operator’s fixed and mobile telephony subscribers were unable to access On Line System Infomatics and Consulting Ltd (OLS), another service provider, for nearly two months between July 25 and September 18, 2017. To make matters worse, subscribers were misled into believing that OLS’s network had failed and then directed to another network.
Around 22,000 phone numbers were not available and over 38,000 calls failed, with over 4,000 UPC subscribers being affected.
NMHH says that by imposing the fine, it stresses that all providers are required to make all telephone numbers it has designated in the national numbering plan available on their own network.
It adds that conduct of UPC seriously infringed the rights and interests of its subscribers and had a negative impact on the relevant operators and their subscribers.
According to the regulator, it will “continue to play a decisive role in defending the rights of subscribers and will strictly sanction any unlawful market behaviour based on the principles of graduality and proportionality”.